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Welcome | Policies & Prep
Inquiries and Bookings are very different.
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Inquiries are an ask to see whether or not a Character/Service is available.
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Bookings are confirmed events, based on the confirmed availability of said Character/Service.
Responding to Inquiries
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When an inquiry is posted to the Facebook Group, we promise clients a response within 24 hours (if not within a few hours) of their ask.
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If you are unavailable for a date, please always offer an alternative date/time that you could be available for this client's request!
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Please respond no matter what. NO is better than no response at all. Clients who are kept waiting will book elsewhere. Clients who are given options (alternate date or Character) likely book with us.
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If we cannot get a response within a few hours, we may contact Cast via text or email to assure you've seen the Inquiry.
How to Know if You're Booked!
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You will receive a Google Calendar Event via email the moment your Inquiry is confirmed as a Booking. Your Client also receives this notification.
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Accept the Google Calendar Event to add it to your calendar. All the Event Details are included here, including your Client's contact information and Actor Notes.
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You will be reminded via email several days prior to your event to confirm that you have everything you need for your upcoming event.
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If you need anything from FPV prior to your event, a plan will be made to get you everything you need.
Never arrive late to a party!
Always allow 30 minutes of extra cushion time, separate from drive time, when planning your departure.
You are the highlight of the birthday or event you were hired for. These children and adults are awaiting your Grand Entrance.
If your GPS says you will be more than 3 minutes late to your party, you need to contact your Client immediately. Anything over a 15-minute tardiness is grounds for termination.
Please be respectful of your responsibility to FPV as well as to the family that hired you.
Make sure your GoogleCalendar is synced up so you are getting proper dates and times of your scheduled party.
This is very important.
All client contact information you are given is for your knowledge and temporary use only.
You will use the client's cell phone number to text them just prior to your entrance to give them a heads up.
Make sure you have the birthday girl or boy’s name memorized for your entrance and ceremony.
If you do not know how to pronounce their name simply wait for someone at the party to say it before saying it yourself.
Park out of sight!
Children should never see you getting out of or walking to your car.
It is always a good practice as a character to have long drawn out answers for the children to curb their curiosity on your authenticity.
Never text or call a parent after your performance for photos or a follow up.
Your cell phone, which should be on silent, and car keys should be in the very bottom of your bag just in case little eyes get curious.
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